FAQ – Tips


FAQ - Tips

MountaiNow - Safer Together

Can I collect observations and record my track off-network?
Yes, it works fine for instance in flight-mode (and helps save battery-power). Only the GPS signal is required. Note that tracks and observations shared off-network actually become shared as soon as network is back (without further intervention)
I shared a track/observation but cannot find it on the Home map
The post may take a bit of time to transfer depending on network connection. The quickest way to update might be to click on the "refresh" button on the Home map (circular arrow in bottom left corner). Another reason might a need to synchronize. Go to Profile page, then Settings (wheel-shaped symbol in upper-right corner), and select "Synchronize"
How to flag inappropriate content or remove a track/observation?
From the mobile app (2.0):
  • To flag a track or observation, click on the 3 vertical dots symbol (upper-right corner of enlarged track/observation window), then select "Flag"
  • To remove a track or observation, go to your Profile page, click on the 3 vertical dots symbol (upper-right corner of enlarged track/observation window), then select "Delete". Editing is also an option. Note that deleting/editing tracks or observations of other users is not possible.
My tracks and observations look strange under Profile
Synchronization is needed. From the mobile app (2.0): Go to Profile page, then Settings (wheel-shaped symbol in upper-right corner), and select "Synchronize"
What is a Ghost Track?
A track that can be used as an example while GPS-tracking. Caution: This is not meant to be used as a reference track nor a guiding track. Never follow a Ghost Track blindly! Check for yourself in the field and adjust your own track accordingly.
How to change a Profile or Pseudo?
From the mobile app (2.0): Go to your Profile page, click on the wheel icon in the top right corner, and select "Profile Information"
What do I see by default on the Home map?
From the mobile app (2.0): With GPS on, the latest tracks and observations shared in a radius of 30 km around you or around the place searched for on the map
Why different colours for the map-markers?
Markers indicate observations. Red: Danger; Yellow: Permanent (for an observation relevant in the long-term, e.g. fallen rocks); Blue: Any other observation  
My GPS Track only shows very few recorded points?
For Android: Go to Settings/Battery/Launch, select "Manage manually" for MountaiNow and authorize "Run in background" (note that terms may change from one phone to the other). For iPhone/iOS: Set your MountaiNow localisation settings to "Always". Otherwise, GPS tracking will stop everytime the phone is put to sleep
For how long do observations remain on the map?
A few days. Only observations tagged "Permanent" remain in the system for longer
Are base-maps visible off-line?

Not for the moment. Whilst GPS-recording a track, the track remains visible off-line but not the base-map

Why do basemaps have blank or patchwork areas?
Either the network is not good enough for data transfer, or this is a transition zone between two base-maps (Swisstopo, IGN, or Opentopo)